Privacy notice

Who is responsible

LABB Properties Ltd provides Staymetric and acts as controller for account administration, security and service operation. For personal information you include in your business records, you remain responsible for your lawful use of that information. Contact us through Help about this notice or a privacy request.

Information and purposes

We process account email, securely managed login credentials, account identifiers, property and reservation details, outgoing and supplier records, cleaning costs and payment evidence, booking-service credentials, support messages and optional photos. These are used to operate your account, provide forecasts and connected-service imports, preserve your records and answer requests, relying on performance of our service agreement.

Service logs may include usage events, device/browser details, IP addresses and error information for security, fraud prevention and diagnosing problems, relying on legitimate interests. Subscription identifiers, status, periods and invoice links support billing administration and legal obligations. Full card details are handled by Paddle, not stored by Staymetric.

Sharing and international processing

We use hosting, authentication, storage, monitoring and support service providers, including Lovable Cloud, to deliver the service. Connected booking services receive requests necessary for your chosen integration. Paddle receives the information necessary for sales, subscriptions, payments, tax and invoicing and acts under its own privacy terms. Information may also be shared with professional advisers or authorities where legally required.

Service providers may process information internationally. Where applicable, transfers require appropriate safeguards, such as adequacy decisions or standard contractual clauses. The precise provider locations and safeguards require confirmation before this notice can be treated as a complete business-specific disclosure.

Retention and closure

Ordinary account records are retained while needed to deliver the service. Closing an account ends access at the paid-period boundary but does not automatically delete records. Cleaning-payment evidence and financial records are retained for payment proof, legitimate record-keeping and legal obligations. Other information should be deleted or anonymised when no longer needed. Exact retention periods, including backup expiry, are not yet specified; contact us for an individual retention or erasure request.

Your rights and security

Depending on applicable law, you may request access, correction, erasure, restriction, portability or objection to processing, and withdraw consent where processing depends on consent. You may complain to the relevant supervisory authority. Where UK/EEA rules apply, qualifying requests are normally answered within one month, subject to lawful extensions. Account offers a download of your business records.

We use appropriate technical and organisational measures, including access controls, protected authentication and encrypted booking-service credentials. No system is guaranteed completely secure.

Cookies and browser storage

Essential authentication cookies or browser storage keep you signed in; browser storage also keeps account-specific setup progress and property selections. This application does not add advertising cookies. Hosting services may collect operational telemetry. You can clear browser storage or sign out, although doing so may remove preferences or end your session.